Kitchener Airport Taxi Service

For Airport Pick-ups: We track and
monitor all incoming flights, provided we have the
flight number.

Driver Updates: Passengers and there
booking agents will get TEXT messages and EMAILS (if
provided) with driver Name and Number. It will have the
status of the driver. For example “Driver on the way”,
“Driver on location”, “Passenger in Car” and “Passenger
Dropped off”.

 Please note: We will
always do an Express Pick-up unless Meet and Greet
pick-up is requested or instructed by the office.

recommend Curbside (Outside) pick up for our clients who
travel frequently with one bag or less. Our professional
Chauffeurs normally wait for our customers outside the
airport. After contact is established via cell phone and
the passenger is ready to be picked up, the driver will
pull up the vehicle to curbside (Outside the terminal)
with the name sign in the window.

Meet and Greet Airport pick-up ($25 FEE): Our chauffeur will park his vehicle and meet you
inside of the airport terminal. He will be holding a
personalized name sign so that he is easily

Domestic Flights – Passengers will meet the chauffeur
inside the terminal in the baggage claim area.

International Flights – Passengers will meet the
chauffeur inside the terminal outside of Customs.

WAIT TIME:At the airport, Waiting Time
Starts after the first 1/2 Hr of the Estimated Flight
Arrival time for Domestic Flights and 45 minutes after
the Estimated time of Arrival of International Flights;
$1/per minute (Sedan) and $2/per minute (SUV and other
vehicles)  will apply after the allotted grace period.
We suggest that if a passenger does not see the
chauffeur, they collect their bags and call the office.
Our office staff will gladly connect you to your
Chauffeur or direct you to the designated meeting area.

  1. A Cancellationfee equal to the total
    trip cost including gratuity will be charged for any
    cancellation that is made less than 24 hours before
    the scheduled pickup time
  2. Company is not liable in the event of mechanical
    breakdown while in a vehicle and will only be
    responsible for making up lost time at a mutually
    agreed date
  3. The client assumes full financial liability for any
    damage to a vehicle caused during the duration of the
    rental by them or any members of their party. The
    driver has the right to terminate the ride without
    refund if there is blatant indiscretion on the part of
    the client(s).
  4. Overtime paywill apply ($1/per minute
    (Sedan) and $2/per minute (SUV and other vehicles))
    after the first 15 minutes of prearranged time
    described on the run sheet from any location other
    than the Airport. Refer to wait time above.
  5. Company is not responsible for delays or the
    termination of a ride caused by unsafe winter road
    conditions (i.e. not salted, accidents, etc.) and/ or
    traffic delays.
  6. Company is not responsible for articles or bags left
    behind in the vehicle. For any items that gets
    shipped, USPS Shipping fee plus $25 service fee will
    be charged. Shipping is ONLY available within the
    United States.
  7. Balances are to be paid on the date of the reservation
    before the beginning of the ride.
  8. All reservations are charged a day in advance.
  9. All over-sized vehicles require credit card
    authorization form, copy of credit card, any state
    issued ID & will be charged per hour, garage to
  10. Vehicles cannot be loaded beyond seating & luggage
  11. No-Show Policy: A no show fee equal to the trip cost
    plus applicable waiting time, tolls, parking, and
    gratuity will be charged when the passenger fails to
    show at the designated location for which a
    reservation has been made. If a passenger does not see
    his/her driver, he/she MUST call our office to locate
    driver instead of arranging alternate transportation
  12. Company is not responsible to pay for any missed
    flights of passengers
  13. We reserve the right to switch vehicles before a run
    based on availability without prior notice if a
    vehicle that was previously requested is unavailable
    or there is a risk of a driver not making it on time
    for a pick up
  14. If any changes are made to a reservation WITHIN 12
    Hours of the booking time, there will be a $35
    “change fee” apart from any additional
    fees that may apply due to the changes.
    Changes/modifications are not guaranteed if the
    company deems the requested change to affect the
    existing schedule of other riders. If a change to an
    existing reservation is denied and client wishes to
    cancel ride with less than 24 hours notice, full
    charge will apply for late cancel.
  15. Early morning (before 8:00AM) or Late night (after
    10:00PM) pick up time will incur additional $15.00.
    For more Information please contact us.
  16. All International rides will incur an additional
    $75.00 booking fee.

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